Returns & Refunds - Chef Cynthia Louise
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PLEASE READ THE FOLLOWING POLICIES CAREFULLY BEFORE USING THIS WEBSITE

Shipping and Delivery Policy

We deliver products worldwide from our fulfilment house located in  Australia. Shipping costs are influenced by the size and weight of the product and your location, shipping costs are calculated in the shopping cart and will be added to the order total before checkout. (Please Note: Sometimes we may contact you if the shipping cost greatly exceeds what we have charged you at the checkout) Orders are dispatched within 48 hours of the order being placed and shipping times are estimated at between 3 to 7 days within Australia and up to 2 months for international shipping  due to covid restrictions depending on your location. We are not responsible when delivery has been delayed outside of our control (after it leaves our warehouse).

For missing parcels, please contact courier service to verify. 

Incorrect Shipping Information – Be sure to carefully enter the address where your package(s) will be shipped. Customers are responsible for fees incurred where delivery cannot be completed due to incorrect shipping information provided by the customer, or P.O. Boxes that are supplied but cannot be delivered to.

For deliveries returned to our warehouse due to incorrect shipping address, client will be asked to pay shipping fee to resend the package back to them. Contact office@chefcynthialouise.com

Customer Service Policy

Chef Cynthia Louise  is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3 days to 2 months (international shipping is longer due to covid restrictions) ; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder, a credit or a full refund.

Return/Refund Policy

eBooks, Online Cooking Classes and other Digital Products – Due to eBooks and online cooking classes being sent electronically via email, refunds are not available for these purchases. 

Physical Products (Food Products)  – Please choose your products carefully. We do not provide refunds if you simply change your mind or make a wrong decision. Due to food health and safety reasons, returned products, even if unopened, cannot be re-sold.

Privacy Policy

Chef Cynthia Louise is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Chef Cynthia Louise uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Chef Cynthia Louise only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Chef Cynthia Louise your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre office[at]chefcynthialouise.com

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